Terms of Service

1. What we do

Rambunctious.tv is a managed streaming-TV advertising service. You tell us where you sell, who matters, and what you want to say; our team plans, buys, traffics, optimizes and reports your campaign on connected-TV and streaming platforms. Our rates are published on the site: one rate per targeting method, with no platform fee and no management fee. Campaign management, planning, trafficking, optimization and reporting are included on every campaign.

2. Your campaign order

Building a plan. The plan you build on the site is an order request. The total shown is the exact amount you will be charged if you start the campaign; nothing is charged until you do. Campaigns start at the greater of $2,500 or $50 per campaign day.

Acceptance and review. Your order is accepted when your payment clears and we confirm that the campaign is eligible to run. Every campaign is reviewed by our team before it runs. We may ask you for changes or additional information, and we may decline a campaign that does not meet our content standards (Section 8), the standards of the platforms we buy from, or applicable law. If we decline a campaign before it starts, we refund your payment in full.

Payment is not launch. Your campaign starts when our team confirms it is live — after review, creative approval, and trafficking. Your Campaign Desk and our emails will tell you when that happens. Estimated start dates are estimates.

Political and cannabis campaigns. These categories carry additional eligibility and compliance requirements set by law and by the platforms. We may require documentation (for example, sponsor identification or licensing), may limit where and how such campaigns run, and may decline them. Where a platform requires a disclaimer or sponsor identification in the ad itself, you are responsible for providing it.

3. Pricing and payment

Rates and fees are those published on the site at the time you build your plan. Prices are in U.S. dollars. Campaigns are prepaid: you authorize us to charge the full plan total when you start the campaign. Payments are processed by Stripe; we do not receive or store full card numbers. Any taxes that apply are your responsibility unless the plan says they are included.

If your investment changes after payment — for example, you extend the flight or add a market — your campaign manager will confirm the difference before anything further is charged. Reductions are handled under Section 5.

Planned impressions and completed views shown while you build a plan are calculated from your investment and the published rate. They are planning figures. Final delivery is managed by our team and reported in your Campaign Desk.

4. Creative

Your spot. You may supply a finished spot that meets our specifications, or order production through Creative Studio. For everything you supply — footage, images, music, logos, scripts and claims — you confirm that you own it or have the rights and permissions needed for it to be broadcast in advertising, and that it is accurate and lawful.

Creative Studio. Production is $750 when a spot is needed on campaigns under $10,000 in core CTV media. At $10,000 and above in core CTV media, one 15- or 30-second spot is included. Two rounds of changes are included; additional rounds are $149 each, payable before the round begins. Creative Studio production is carried out by our production team using professional and AI-assisted tools under our direction. We will not produce content that violates Section 8.

Approval. We ask you to approve your spot before it runs. Your approval of a creative proof confirms that the spot is accurate and that you accept it; it does not by itself launch the campaign, which still depends on our review and trafficking under Section 2.

Ownership. When you have paid in full, you own the finished spot and may use it in your own advertising anywhere. We keep the right to show the finished spot in our own portfolio and marketing unless you tell us in writing that you do not want us to. Materials we create that are not incorporated in your finished spot remain ours.

5. Changes, cancellation and refunds

• Before you pay. You can change or abandon a plan at any time; nothing is charged.
• After you pay, before the campaign starts. You can change your plan through your campaign manager. You can cancel for a full refund of the media investment. Creative Studio fees are refundable only if production has not begun.
• After the campaign starts. You can ask us to pause or stop delivery, and we will do so at the next practical point. We refund the media investment that has not been delivered, pro rata. Creative Studio fees are not refundable once production has begun.
• If we cancel. If we cancel or cannot run your campaign for reasons within our control, we refund everything not delivered. If a platform or the law prevents delivery for reasons outside our control, we will work with you to re-plan; anything we cannot deliver is refunded.

Refunds go to the payment method you used, normally within ten business days.

6. Video Completion Guarantee

Our guarantee that eligible campaigns deliver a video completion rate of at least 95%, and the remedy if we miss it, are set out in the Video Completion Guarantee section of these terms. The guarantee applies to campaigns with a flight of thirty (30) days or longer that we plan, buy and manage from start to finish, and it is stated in writing in your campaign plan before the campaign runs.

Video Completion Guarantee

Rambunctious.tv guarantees a video completion rate of at least 95% on eligible campaigns.

Definition.

Video completion rate means the number of video impressions played to 100% divided by the number of video impressions delivered, as reported by the VAST tags and demand-side platform delivery reports used to run the campaign. Those reports are the sole reference for this guarantee.

Eligibility.

The guarantee applies to campaigns with a flight of thirty (30) days or longer that are planned, bought and managed by Rambunctious.tv from start to finish. It is stated in writing in your campaign plan before the campaign runs.

Remedy.

If an eligible campaign delivers a video completion rate below 95%, Rambunctious.tv will provide your next quarterly campaign plan at no charge, of equal or lesser value to the campaign that fell short. The remedy is limited to that make-good campaign; no refund or credit is owed.

Optimization.

How the campaign is optimized to reach the guaranteed rate — including inventory, pacing and targeting adjustments during the flight — is at the discretion of your campaign manager.

Exclusions.

Impressions delivered under the Performance Extension (online video) are not video impressions for the purpose of this guarantee. Campaigns paused, changed or cancelled at the customer's request before the flight completes are not eligible.

7. Reporting and data

Your Campaign Desk shows delivery and performance for your campaign. The reports of the platforms and tags used to run the campaign are the reference for delivery figures.

Information you share with us, including any customer, prospect or account lists, is handled under our Privacy Policy. You confirm that you have the rights, consents and notices required to share any list with us for advertising, and that doing so complies with the law and with your own privacy commitments. We use your lists only to run your campaign and delete them afterwards unless you ask us to keep them. We may use aggregated, de-identified performance data to improve our service and describe our results.

8. Content standards and acceptable use

Everything advertised through Rambunctious.tv must be lawful, truthful and substantiated, and must comply with the standards of the platforms we buy from. We do not run advertising for illegal products or services; content that is deceptive, defamatory, hateful, or sexually explicit; content that targets children with products not suitable for them; or content that infringes anyone's rights. Regulated categories — including political and cannabis advertising, alcohol, gambling, financial services, and health claims — must meet the applicable rules, and we may require evidence that they do.

You are responsible for the claims made in your advertising and for having the rights to everything in it. We may pause, remove or decline any campaign or creative that we reasonably believe breaches this section, and we may do so without notice where the law or a platform requires it.

You agree not to misuse the site: no attempts to access other customers' data, interfere with the service, or use it for anything other than planning and running your own advertising.

9. Our commitments and their limits

We plan and manage every campaign in good faith and with professional care, and we stand behind the Video Completion Guarantee. Beyond that, we do not promise specific business results — sales, leads, calls, or website traffic — because those depend on your offer, your creative, your market and many things outside our control. Inventory, audiences and delivery on streaming platforms vary, and planned figures are estimates. Except as expressly stated in these terms, the site and the services are provided as they are, without other warranties.

10. Limitation of liability

To the fullest extent the law allows, our total liability to you for any claim arising out of the services is limited to the amount you paid us for the campaign that gave rise to the claim in the twelve months before the claim arose. We are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, even if we were told they were possible. Some laws do not allow these limits; where they apply, our liability is limited to the extent the law permits.

11. Indemnification

You will defend and indemnify Rambunctious, its members, employees and partners against claims, losses and expenses (including reasonable legal fees) arising from your advertising content, the claims made in it, the data you share with us, or your breach of these terms.

12. Intellectual property

The site, our name and marks, our planning tools, our reports and everything we create other than your finished spot belong to us or our licensors. We grant you a limited, non-transferable right to use the site and your Campaign Desk to plan and run your campaigns. You keep all rights in the materials you supply, and you grant us the right to use them to produce your creative and run your campaign.

13. Confidentiality

We keep your plans, your lists and your results confidential and use them only to serve you, except for aggregated, de-identified data as described in Section 7. Our published rates and the general description of our service are not confidential.

14. Suspension and termination

We may suspend or end our services to you if you breach these terms, if your payment fails or is reversed, or if we are required to by law or a platform. If we do, Sections 5, 7 and 9 through 17 continue to apply, and any refund due is determined under Section 5.

15. Governing law and disputes

These terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law rules. If you have a dispute with us, contact us first at hello@rambunctious.tv and we will try to resolve it with you within thirty days. Any dispute that we cannot resolve will be brought in the state or federal courts located in Colorado, and you consent to their jurisdiction.

16. Changes to these terms

We may update these terms. The current version is always at rambunctious.tv/terms with its "Last updated" date. Campaigns you have already paid for stay on the terms you accepted at checkout. If you continue to use the site or start a new campaign after a change, the new terms apply.

17. General

These terms, the plan you accept at checkout, and our Privacy Policy are the entire agreement between you and us about the services. If any part of these terms cannot be enforced, the rest still applies. You may not assign this agreement without our written consent; we may assign it to a successor to our business. Notices to us go to the address below or to hello@rambunctious.tv; notices to you go to the email address on your account.

18. Contact

Rambunctious Rhino, LLC (Rambunctious.tv)hello@rambunctious.tv